Refund policy


Required Automotive – Refund & Return Policy



We want you to be satisfied with your purchase, but please read our refund and return terms carefully.



1. Returns for Customer-Related Reasons



  • You may request a refund within 14 days of delivery.
  • A 75% restocking fee will be deducted from your refund.
  • Return shipping costs are the customer’s responsibility.
  • Items must be in their original, unused condition. Any signs of installation, fitting, or damage will void eligibility for a refund unless otherwise agreed upon.




2. Returns for Our Mistake



  • If we send you the wrong item or it arrives damaged due to our error, you are eligible for a full refund.
  • You must contact us within 12 hours of delivery to report the issue.
  • We may require photo evidence before approving the refund.




3. Non-Returnable Situations



  • If you attempt to fit or modify the item in any way.
  • If the item is returned without prior approval.
  • If the return request is made after the allowed time frame.




4. How to Start a Return



  • Email us at Team@Requireduk.com with your order number, proof of purchase, and reason for return.
  • Wait for our return instructions before shipping the item back.

 

Custom Steering Wheel Return Policy

  • All custom steering wheel orders are final and cannot be returned unless we agree otherwise.

  • Once your order is placed, you have 1 hour to request a cancellation and full refund.

  • If production has already begun, refunds will not be issued unless the error is on our end.

  • Each steering wheel is made specifically for you, with production times ranging from 14 days up to 6 weeks, depending on the design.

Returns Policy

At Required Automotive, our returns policy varies depending on the type of product you purchase.

Genuine Parts (Selected Brands)

This policy applies only to genuine parts supplied for:

Citroën, Peugeot, Vauxhall, Nissan, Honda, DS Automobiles, Fiat & Fiat Professional, Abarth, Jeep, Alfa Romeo, Omoda, Jaecoo, Leapmotor, Bosch, Valeo, Delphi Technologies, Monroe, FAG, LuK, Mahle Original, Moog, Ferodo, Nissens and Gates.

  • Returns are accepted within 10 days of delivery.
  • Parts must be unused, uninstalled, in their original packaging, and in a resalable condition.
  • A 50% restocking fee applies to all accepted returns.
  • Return shipping costs are the responsibility of the customer 

VAG Genuine Parts & Other Non-Selected Brands

Volkswagen, Audi, SEAT, CUPRA, Škoda and other genuine parts are supplied directly from the manufacturer's dealer network specifically for your order.

  • Orders may only be cancelled within 2 hours of being placed. After the 2-hour cancellation period has expired, your order is processed and the parts become non-returnable and non-refundable.
  • No manufacturer's warranty is provided through Required Automotive unless explicitly stated on the product listing.
  • As these items are sourced specifically for each customer and supplied directly from the manufacturer to us for immediate dispatch, cancellations, returns, or exchanges cannot be accepted due to incorrect ordering, change of mind, or no longer requiring the item.
  • It is the customer's responsibility to ensure the correct part number has been selected before placing an order. If you are unsure, please contact us with your vehicle registration or VIN before purchasing so we can help verify compatibility.